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Terms & Conditions

General

  1. Nothing in these terms and conditions is intended to affect your statutory rights.
  2. The experiences are designed for teams of varying sizes dependant on the experience being provided.
  3. The trademarks and logos displayed on the website are the property of HintHunt SA. You are not permitted to use these without the prior written permission of HintHunt SA and you accept that any such use may constitute an infringement of the relevant proprietor’s rights.
  4. All the terms of any contract are included or assigned to within these terms and conditions.
  5. HintHunt SA’s website may contain hyperlinks to third party websites . The operation of those websites is out of HintHunt SA’s control and you use them at your own risk.
  6. HintHunt SA collects and stores your personal details without disclosing it to any 3rd party and is dedicated to ensure that the privacy of your personal information is protected.
  7. Due to limited reception area HintHunt SA recommends teams to arrive on time, 15 minutes prior to game time and not later than the beginning time of the booking.
  8. Due to the nature of the experiences no recordings can be taken of the experiences.
  9. HintHunt SA expects the visitors not to disclose any details of the experience directly or indirectly to the public.
  10. HintHunt SA may contact you from time to time with offers and promotions via email or phone.
  11. HintHunt SA is entitled to charge the guests for any damage which is intentional or caused by misuse of items.
  12. While you are on our premises, you must ensure to conform to our codes and regulations, adopt proper standards of behaviour, and cooperate with our employees.
  13. HintHunt SA doesn’t tolerate any kind of bullying or harassment towards its employees.

Bookings

  1. The only language available for the conclusion of a contract online is English.
  2. Only person(s) who are at least 18 years of age are permitted to book an Experience.
  3. It is your responsibility to check that any Experiences issued to you are accurate.
  4. Any purchase of an Experience is only valid when processed by HintHunt SA.
  5. If you wish to transfer your Experience(s) into someone else’s name, you must contact HintHunt SA by either email or telephone at least two hours before the start of the experience. HintHunt SA may refuse this facility.
  6. Experiences may not be transferred or resold for commercial purposes or at a premium. If an Experience is transferred or resold in breach of this condition, the bearer of the Experience or the person claiming the right to attend the event will be refused admission to the experience.
  7. You are entirely responsible for entering your details correctly on the Online Booking Form. By submitting an Online Booking Form you warrant to HintHunt SA that all details supplied by you are true and accurate.
  8. You receive the confirmation of your booking via email only. HintHunt SA does not send confirmation via post or text message.
  9. Online bookings can be made only 90 days in advance, exception may happen if contacting HintHunt SA via email or phone.
  10. A booking becomes a no-show and entry will be declined if the team is late by 20 minutes or more. In such a situation the money is not refundable and the booking is not changeable.
  11. Cancellations made 2-5 days prior to the booked experience may be eligible for rescheduling, subject to company policy. Unfortunately, cancellations made less than 48 hours in advance will result in the forfeiture of both the experience and payment. 

Price & payment

  1. The price of an experience is stated on the Booking section of the HintHunt SA website.
  2. The price is set according to number of people partaking in an experience and to the timing of the week.
  3. Bookings can be made online on the HintHunt SA website, via phone, email or in person.
  4. Any MasterCard or Visa credit or debit card is accepted to settle the payment.
  5. Full payment is required at the time of booking.
  6. HintHunt SA is a live event so once the booking is confirmed refunds, cancellations or reschedules are not accepted.
  7. In case fewer people attend the experience than is originally booked for the price difference will not be reimbursed.
  8. If more people attend the experience than is originally booked for, the price difference will need to be settled upon arrival prior to the start of the experience.
  9. Coupons or vouchers cannot be used simultaneously with promotions or discounts; they may only be applied individually

Contact

If you need to contact HintHunt SA you can do so using any of the following methods: – email capetown@hinthunt.co.za or phone +27 76 187 2764 / +27 21 001 4215

Safety & Enjoyment

  1. Each HintHunt SA player will be instructed before their experience by their assigned local GameMaster. After learning the rules of the experience, each player will participate in the experience at their own risk. HintHunt SA is not liable for any (personal or equipment) damages caused by game room/experience equipment misuse or not following the rules described before the experience.
  2. If you are late by more than 20 minutes of the original time of your booking, the reservation automatically becomes a no-show and you won’t be able to start your experience. Booking another slot will be at your own expense and according to the current availability.
  3. People under influence of alcohol or undescribed drugs might be turned away and their experience stated as no-show.
  4. Drinks and food may not be brought into the Game Rooms.
  5. All purchased beverages or catering must be consumed on site.
  6. To be admitted you must confirm the full name of the booker and may be asked to confirm phone number and/or email address.
  7. Children aged under 13 have to be accompanied at least by 1 adult for their experiences unless otherwise agreed upon by HintHunt management.
  8. HintHunt SA suggests customers wear comfortable clothing for the experience therefore high heeled shoes are not recommended.

Website User Agreement

  1. Introduction: Use of this website and the services provided via it (“hinthunt.co.za”) are conditional upon you accepting the following terms and conditions. Unless otherwise specified, your acceptance of this User Agreement shall be indicated by your use of and/or registration with hinthunt.co.za. hinthunt.co.za is provided by HintHunt at HintHunt, JH02 The Watershed, 17 Dock Road, The Waterfront, Cape Town 8002, and its suppliers (“we”/”our”/”us”).
    • These terms and conditions and our Privacy Policy, (together the “User Agreement”) form our entire agreement with you in respect of non-chargeable use of hinthunt.co.za and supersede any prior agreement or arrangement with you in respect of hinthunt.co.za. If a company name is inserted in your registration request, then the User Agreement shall be between us and that company and accordingly unless the context otherwise requires, references to “you” and “your” in this User Agreement shall also be to that company. The purchase of [goods/services] from us is subject to our Terms and Conditions of Purchase. If there are any updates to this User Agreement or to the Terms and Conditions of Purchase, we will bring this to your attention on the home page of hinthunt.co.za.
  2. Availability of this website: We will endeavour to ensure that hinthunt.co.za is available 24 hours per day without any interruptions. However, we reserve the right to make hinthunt.co.za unavailable at any time or to restrict access to parts or all of hinthunt.co.za without notice. hinthunt.co.za is a general information service. We will endeavour not to make it misleading, but we cannot represent that the information accessible on or via hinthunt.co.za is accurate, not-misleading, complete or up to date.
  3. Use of this website: Use of this website is designed for your personal, non-commercial use and you must not use it in any other way without our consent. Except as permitted under applicable law, you must not use, copy, translate, publish, licence or sell hinthunt.co.za or any materials or information in hinthunt.co.za or the structure, overall style and program code of hinthunt.co.za without our consent. If you wish to make a request for consent, please contact capetown@hinthunt.co.za.
  4. Your Contributions: You agree to only use hinthunt.co.za for lawful purposes and that any information that you provide in connection with, or which forms part of, hinthunt.co.za will be, as far as you are aware, true and accurate and will not infringe any copyright or trade mark, or any right of privacy, publicity or personality or any other right, whether registered or unregistered, of any other nature or any person, or be obscene or libellous or blasphemous or defamatory and you agree to indemnify us against all claims, proceedings, damages, liabilities and costs, including legal costs arising out of your breach of this term. We cannot make any assurances about the information or contribution made by any other user and you should exercise caution before acting or otherwise relying upon any information you obtain via the hinthunt.co.za.
  5. Links: hinthunt.co.za includes links to other internet sites. Without limiting what we say elsewhere, we make no representations or warranties about those sites or their content, nor that the links work. If you wish to link to hinthunt.co.za you may only do so at hinthunt.co.za. Details of our linking arrangements may be obtained from capetown@hinthunt.co.za.
  6. Data Protection: It is your responsibility to ensure that that you give us an accurate and valid e-mail address and other contact details and tell us of any changes to them, however we cannot make any assurances about any other user you may meet using the hinthunt.co.za. Please see our Privacy Policy.
  7. Intellectual property: hinthunt.co.za, its style and structure, and the materials and information on are protected by copyright and other intellectual property rights, and may not be used by you except as expressly provided in this User Agreement. The authors of the documents on hinthunt.co.za assert their moral rights. hinthunt.co.za and HintHunt are registered trade marks of HintHunt.
  8. Our Liability: Since a substantial part of hinthunt.co.za is both free and available to all, it is a condition that your use of hinthunt.co.za is at your own risk. We shall not be liable to you or in breach of this User Agreement for any delay or failure to perform any obligation if the delay or failure is due to a cause beyond our reasonable control including, without limitation, the blocking or restricting of information to and/or from our network.
    • Except as expressly provided in this User agreement, we disclaim any further representations, warranties, conditions or other terms, express or implied, by statute, collaterally or otherwise, including but not limited to implied warranties, conditions or other terms of satisfactory quality, fitness for a particular purpose or reasonable care and skill.
    • Save as provided below, we disclaim all and will not be liable in contract, tort (including, without limitation, negligence) or otherwise arising in connection with this User Agreement or the hinthunt.co.za for: (i) consequential, indirect or special loss or damage; or (ii) any loss of goodwill or reputation; or (iii) any economic losses (including loss of revenues, profits, contracts, business or anticipated savings), in each case, even if we have been advised of the possibility of such loss or damage and howsoever incurred.
    • Our maximum liability to you in contract, tort (including, without limitation, negligence) or otherwise arising in connection with this User Agreement or the hinthunt.co.za shall be limited. Notwithstanding any other provision of this User Agreement, we will be liable to you without limit for any death or personal injury caused by our negligence and to the extent that liability arises and for liability arising from statements made fraudulently by us.
  9. Small Print: Either of us may terminate this User Agreement at any time. You may not transfer any of your rights or delegate any of your obligations under this User Agreement without our prior written consent. If we fail to enforce any provision of this User Agreement, that failure will not preclude us from enforcing either that provision (or any similar provision) on a later occasion. Nothing in this User Agreement shall confer on any third party any benefit or the right to enforce any term of the User Agreement. This User Agreement is governed by South African law and any dispute connected with this agreement is subject to the exclusive jurisdiction of the South African courts. Nothing in this User Agreement affects your statutory rights as a consumer.
  10. Complaints: If you believe that your intellectual property or other rights are being infringed by the hinthunt.co.za, or if you are dissatisfied with hinthunt.co.za or any aspect of our service, in the first instance please contact capetown@hinthunt.co.za or on +27 21 001 4215
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